Retail Management Hero
One partner for your whole point of sale
MCS sells, installs, sets up and supports Retail Management Hero (RMH) for independent and multi-store retailers. From the first demo to data conversion, training, hardware and day-to-day support, we take care of everything RMH so you can run your store.
★ USAF veteran-owned · Goffstown, NH · Retail Management Hero partner
With MCS and RMH you get:
- RMH licensing, installation and setup
- Data conversion from Microsoft RMS, text or CSV files
- Training for owners, managers and cashiers
- POS hardware that works with RMH
- One yearly contract that covers anything RMH
Why we think RMH is the best on-premise POS
Cloud-only POS systems put your sales and your data on someone else’s servers. RMH runs in your store, on your own Windows computers and your own SQL Server database, and still connects to the integrations and multi-store tools a growing retailer needs.
Your data, on your server
RMH stores your items, customers and sales history in Microsoft SQL Server on your own hardware. You keep it, you back it up, and you decide who touches it.
Keeps selling when the internet drops
RMH is an on-premise solution with offline capabilities. If the internet or RMH’s license service goes down, the running apps keep working normally for up to 14 days.
Built for one store or many
RMH Central connects every store to headquarters in real time for inventory, pricing, promotions, loyalty, customers, AR and reporting.
Own it or subscribe
RMH offers perpetual licenses and subscriptions (monthly or annual), so you can pick what fits your budget.
The natural RMS replacement
Built as a replacement for Microsoft RMS, which hasn’t been sold or supported since July 2021. Your data, hardware and many familiar hot keys carry over.
Room to grow
Open architecture with a robust API and SDK, hundreds of partners and add-ons, and integrations for eCommerce, payments, accounting and more.
RMH needs an internet connection to activate a license and to start the apps. Once running, it keeps working through an outage for up to 14 days. Product details: rmhpos.com and docs.rmhpos.com.
Everything your point of sale needs, from one partner
We don’t hand you a box of software and walk away. MCS handles every part of your RMH system, start to finish.
Sales & licensing
For new stores and RMS upgrades
We help you choose the right RMH setup, including POS lanes, Store Manager and RMH Central, and the license type (perpetual or subscription).
- Free conversation about how your store sells
- RMH POS Lane and Store Manager licenses in our shop
- Perpetual licenses and Enhancement Plans quoted on request
Installation & setup
For single and multi-store
We install SQL Server, Store Manager and POS, set up registers, printers, scanners and cash drawers, and configure taxes, tenders, users and security.
- SQL Server installed and configured for RMH
- Lanes, peripherals and receipts set up and tested
- Done remotely, scheduled around your store hours
Data conversion
From Microsoft RMS, text or CSV files
RMH is built on the same foundation as RMS, so your items, customers, account numbers and sales history can come with you. Starting from a spreadsheet or another program’s export? We convert text and CSV files into RMH.
- Microsoft RMS to RMH upgrade, keeping customers and history
- RMS HQ to RMH Central for multi-store
- Text (TXT) and CSV file conversion into RMH
Training
For owners, managers and cashiers
We train your team on what they actually use: ringing sales, receiving, purchase orders, physical inventory and reports.
- Remote training through Microsoft Teams, GoTo Meeting or ConnectWise ScreenConnect
- Initial training is $125/hour, usually about 3 hours
- Hourly sessions for new staff or new features
Hardware
Registers, peripherals and servers
Workstations, touchscreen all-in-ones, servers, receipt printers, scanners, cash drawers, pole displays, label printers and EMV chip readers, chosen to work with RMH.
- RMH supports most hardware RMS did
- We check what you can keep before you buy
- Label makers and supplies in our shop
SQL Server upgrades
For stores on older SQL Server Express
RMH runs on Microsoft SQL Server, and RMH’s docs now recommend SQL Server 2025. Our tested SQL Express 2025 Upgrade Kit moves your database safely.
- Pre-check of server, instance and database
- Verified backups, then in-place upgrade
- Post-check with integrity and record counts
One contract covers anything RMH
For one yearly price per store, you get a partner who knows your system and picks up the phone.
RMH Yearly Support Contract
Covers anything RMH-related, including:
- Phone, email and remote support (ConnectWise ScreenConnect)
- Off-site backup of your RMH database
- PC Matic security on your RMH computer
- RMH updates installed for you (if you’re on an RMH Enhancement Plan / EP)
- All MCS Utilities for RMH included at no extra charge
- $125/hour for non-RMH IT help (network, Outlook, other programs) instead of $225
- RMH Install and Setup at the contract rate of $125 (instead of $225)
One contract covers one store’s RMH database and the computer it runs on. Each additional RMH computer we connect to is $120/year. An RMH reinstall isn’t included and is billed separately.
Without a support contract
Pay as you go for any help with RMH, RMS or IT.
- Same experienced RMH support, billed hourly
- RMH Install and Setup: $225
- MCS Utilities for RMH available one at a time (one-time, yearly or monthly)
- Upgrade to the contract anytime
What’s an Enhancement Plan? With a perpetual RMH license, RMH sells an annual Enhancement Plan that gives you RMH software upgrades and RMH technical support. Subscriptions already include upgrades.
What Retail Management Hero can do
RMH includes everything retailers loved in Microsoft RMS, plus a rewritten interface and stronger back office. A few highlights:
Fast, simple POS
- Intuitive screen with programmable shortcut buttons
- Keyboard and mouse or touchscreen layouts
- Sell by scan or quick lookup
- Sale, quote, work order and layaway
- Split tenders: cash, check and electronic
- Email, print, reprint or gift receipts
Inventory & purchasing
- Lookup codes, aliases, departments and categories
- Matrix items, kits, assemblies, parent/child
- Physical inventory and new item import
- See item sales while ordering
- Update prices when receiving
- Standard and custom label printing
Pricing & promotions
- Item or invoice discounts by $ or %
- Sale prices with dates and schedules
- BOGO pricing and price matrix
- Upper and lower price limits
- Non-discountable items
Customers, loyalty & AR
- Customer lookup with limited information
- Up to 15 user-defined customer fields
- Built-in loyalty
- Advanced AR for grouped and family accounts
- Customer purchase history
Staff & security
- Individual logins and passwords
- Cashier and manager user roles
- Per-user limits on discounts, prices and quantities
- Auto log-off and time clock
- Salesperson and commission tracking
Payments, reports & more
- Integrated EMV, with PCI compliance standard
- User-configurable, filterable, savable reports
- Multi-language support
- Mobile POS on iOS
- Windows, multiple lanes, two receipt printers
Feature list from Retail Management Hero (rmhpos.com). Ask us for a demo to see it with your own items.
Run two stores or two hundred from one place
RMH Central is the multi-store headquarters for RMH. It connects each store to headquarters in real time, while every store keeps its own local database and POS.
Inventory control
Unified stock across stores, central suppliers, purchase orders and invoices, plus transfers in and out.
Pricing & promotions
Schedule sales and promotions for every location from one platform.
Customers, loyalty & AR
Global customer records, centralized gift and loyalty, and a central view of accounts receivable.
Central reporting
Enterprise reporting that feels familiar to RMS HQ users.
Store-level resilience
Each store runs its own SQL database and POS. Sync packages wait in the Flash Bridge until they can be sent to headquarters.
Central AR Cleanup COMING SOON
Our upcoming MCS utility for multi-store accounts receivable cleanup.
Still running Microsoft RMS? It’s time.
Microsoft hasn’t sold or supported RMS since July 2021. That means no security patches and no fixes. RMH was designed as the replacement. It’s built on the same foundation, so your database, customer records, account numbers and sales history come forward, many hot keys work the same, and most of your RMS hardware still works.
MCS has supported both RMS and RMH, so we know where the differences are and we’ll walk your staff through them.
Moving to RMH with MCS
- Keep your RMS data and sales history
- Keep most existing hardware
- Move RMS HQ to RMH Central
- Training on what’s different
- Verified backups before conversion
Tools we built to keep RMH databases clean
We see the same database problems over and over, so we built utilities to fix them properly. Each one starts with a free preview and takes a backup first. All are included with the support contract.
DCD Duplicate Fix
For comic shops
Swaps old Diamond DCD codes to the real barcodes and merges duplicates, keeping sales and item history.
- Old code kept as an alias
- Backs up the database first
Physical Inventory Cleaner
For any RMH store
Cleans Physical Inventory scan files and merges duplicate scans before import.
- Helps avoid import errors and miscounts
- Clean RMH import
MCS RMH Backup
For any RMH store
Automated, scheduled off-site backups of your RMH SQL databases.
- Zipped and uploaded off-site to Dropbox
- Email alerts and morning summary
From first call to go-live
Talk to us
Call or email Shawn and tell us how your store sells today.
See RMH
We show you RMH and answer questions about your items, lanes and stores.
Plan & quote
Licenses, hardware, conversion and training, all in one clear quote.
Install & convert
We set up SQL, RMH and your hardware and bring your data over, around your store hours.
Train & support
Your staff learns RMH, and the support contract keeps you covered all year.
Common questions about RMH
Is RMH cloud-based?
No. RMH is an on-premise POS. It runs on your Windows computers with a Microsoft SQL Server database in your store.
What happens if my internet goes down?
RMH has offline capabilities. The running apps keep working normally for up to 14 days without internet. You do need internet to activate a license and start the apps.
Do I have to buy new hardware?
Often not. If you’re coming from RMS, RMH supports most RMS hardware. We’ll check what you have.
Can I buy RMH outright?
Yes. RMH offers perpetual licenses as well as monthly or annual subscriptions.
What does the support contract cover?
Anything RMH-related for one store: phone, email and ScreenConnect support, off-site database backup, PC Matic, RMH updates if you’re on an EP, and all MCS Utilities for RMH. It’s $1,500 a year per store.
Do you work with multi-store retailers?
Yes. We set up and support RMH Central for multi-store operations.
What are your hours? Is support available after hours?
We’re open Monday to Friday, 9 AM to 5 PM ET, and closed weekends. After hours, we handle emergency calls for RMH stores, such as “can’t open RMH” or “can’t make a sale in RMH POS.”
Ready to talk about your point of sale?
Tell us about your store. Whether you’re new to RMH, moving from RMS or need a partner who answers the phone, we’ll help you figure out the right next step.
(603) 928-7690 · info@itsmcs.com · Support: support@itsmcs.com
Mon–Fri 9 AM–5 PM ET · Weekends closed · After-hours emergency help for RMH stores (can’t open RMH or can’t make a sale)