IT Services
IT help for the computers around your store
Beyond RMH, MCS supports the PCs, printers, programs and internet connection your business depends on, remotely with ConnectWise ScreenConnect.
★ USAF veteran-owned · Goffstown, NH · Retail Management Hero partner
Hourly IT rates:
- $125/hour for RMH Support Contract customers
- $225/hour for everyone else
- Remote help through ConnectWise ScreenConnect
- Mon–Fri, 9 AM–5 PM ET
Everyday IT problems, fixed
Our Managed IT customers have ScreenConnect on their computers, so we can connect and fix things without a trip.
Remote support
We connect securely with ConnectWise ScreenConnect and fix the problem while you watch.
Installing programs
New software, updates and setup on your business computers.
Printer problems
Printers that won’t print, go offline or need to be set up again.
Internet connection issues
Computers that can’t get online, and network trouble in the store or office.
Outlook & other programs
Email in Outlook and the other programs your staff use every day.
Computers & hardware
Workstations and peripherals, including the PCs your RMH POS runs on.
Simple hourly pricing
Billed by the hour. RMH Support Contract customers get the lower rate.
Getting help is easy
Reach out
Call 603-928-7690 or email support@itsmcs.com and tell us what’s wrong.
We connect
With ScreenConnect on your computer, we connect remotely.
We fix it
We fix the problem and explain what happened.
Billed hourly
At $125/hr with an RMH Support Contract, $225/hr without.
When you can reach us
IT help is available during business hours. Our after-hours emergency line is reserved for RMH stores that can’t open RMH or can’t make a sale in RMH POS.
- Monday to Friday, 9 AM to 5 PM ET
- Weekends closed
- After hours: RMH emergencies only (can’t open RMH or can’t make a sale)
Need a hand with your computers?
Tell us what’s going on. We’ll connect, fix it and get you back to work.
(603) 928-7690 · info@itsmcs.com · Support: support@itsmcs.com
Mon–Fri 9 AM–5 PM ET · Weekends closed · After-hours emergency help for RMH stores (can’t open RMH or can’t make a sale)