RMH Training
RMH Training
Learn how your store’s Retail Management Hero (RMH) is set up and what everyone needs to know to operate it. MCS trains your team remotely through Microsoft Teams, GoTo Meeting or ConnectWise ScreenConnect.
RMH training at a glance:
- Initial training: $125/hour, usually about 3 hours
- Remote only: Microsoft Teams, GoTo Meeting or ConnectWise ScreenConnect
- Support Contract customers: later how-to help at no charge
- Free membership in our Vimeo library of RMH how-to videos with a Support Contract
Start with initial training, then keep getting answers
Initial training gets your store running on RMH. After that, how you get help depends on whether you have an RMH Yearly Support Contract.
Initial RMH training
Usually about 3 hours.
- How RMH is set up in your store
- What everyone needs to know to operate RMH
- Remote, through Microsoft Teams, GoTo Meeting or ConnectWise ScreenConnect
Later help with a Support Contract
RMH Yearly Support Contract: $1,500/yr per store.
- Call to ask how to do something in RMH and we’ll show you at no charge
- We explain why things are done the way they are
- Free membership in our Vimeo library of RMH how-to videos
Later help without a contract
After initial training, help without a Support Contract is billed at our hourly rate.
- Billed at $225/hour
- Remote, through Microsoft Teams, GoTo Meeting or ConnectWise ScreenConnect
- Add the Support Contract anytime
RMH training topics
Initial training shows your store how RMH is set up and what everyone needs to know to operate it.
Merchandising
- Items
- Departments
- Categories
- Discounts
- Label Wizard
- Inventory Wizard
Customers
- Customer accounts
- Closing the billing cycle
- Printing statements
Inventory and Purchasing
- Supplies
- Purchase orders
- Transfers in and out
- Physical inventory
Setup
- Merchandising
- People and security
- Inventory and purchasing
- Financial
- Customer
- Hardware
- Miscellaneous
Training happens online, with your RMH on screen
All RMH training is remote. We meet through Microsoft Teams, GoTo Meeting or ConnectWise ScreenConnect and work through RMH together.
Microsoft Teams
Remote training session through Teams.
GoTo Meeting
Remote training session through GoTo Meeting.
ConnectWise ScreenConnect
Remote training session through ScreenConnect.
The typical path for a new RMH store
From licenses to a Support Contract, here is how most new stores get running on RMH with MCS.
RMH Install and Setup
Usually about 3 hours, depending on how many computers get RMH. $125 for Support Contract customers, $225 otherwise.
RMH Install and Setup →Initial training
Usually about 3 hours at $125/hour, remote through Teams, GoTo Meeting or ScreenConnect.
Book training →RMH Yearly Support Contract
$1,500/yr per store. How-to help at no charge and free membership in our RMH video library.
See the Support Contract →RMH how-to video library
MCS has a Vimeo library of RMH how-to videos. Support Contract customers get free membership.
Common questions about RMH training
How much does initial RMH training cost?
Initial RMH training is $125/hour and usually takes about 3 hours.
What does initial training cover?
It shows your store how RMH is set up and what everyone needs to know to operate RMH, including merchandising, customers, inventory and purchasing, and setup.
Is training done in person?
No. Training is remote only, through Microsoft Teams, GoTo Meeting or ConnectWise ScreenConnect.
What if we have questions after training?
With an RMH Yearly Support Contract ($1,500/yr per store), call and ask how to do something in RMH and we’ll show you at no charge and explain why things are done the way they are. Without a contract, later help is billed at $225/hour.
Do you have training videos?
Yes. MCS has a Vimeo library of RMH how-to videos, and Support Contract customers get free membership.
Ready to train your team on RMH?
Book your initial RMH training, or contact us with questions about training and the Support Contract.
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